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Job Details

Job Location

Operations Center – Dixon, CA

What You’ll Do

As the day-to-day leader of the Central Operations team, the VP/Central Operations Manager guides and reviews the work of Central Processing and Central Operations Utility employees. While operating within the Bank’s risk appetite, this position achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types and will review, develop and implement Bank policy, procedure and compliance processes.

Responsibilities include

• Manage the Bank’s fraud prevention, investigations and customer dispute processes, involving business partners as needed
• Coordinate daily workflow to disperse information to business partners in other areas, including general ledger entries
• Coordinate the investigation of debit card, ACH or fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, and working with FiServ EFT as appropriate
• Approve daily work and reports to ensure quality and accuracy
• Respond to and resolve complex branch problems; include Operations Services Officers and/or Operations Administrator when necessary
• Provide guidance to Central Operations team and ensure all required tasks are complete and accurate daily
• Manage the operations of the wire transfer function including international, domestic, and reverse wires
• Make independent decisions in absence of the Operations Administrator, taking partners as needed and exercising good judgment
• Ensure appropriate GLs/Accounts/Vaults are all in balance
• Ensure staff is sufficiently trained to maintain operating schedules and established quality controls of the department
• Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable
• Assist with ACH processing
• Working with Operations Administrator, engage in hiring process for Central Operations team
• Manage performance of direct reports and address any concerns in a pro-active and productive manner
• Responsible for the completion of scheduled internal audits and other special projects, assist and gather all required documents for internal and external Bank audits
• Provide adequate training and evaluation, for Central Operations positions
• Develop, update and implement operational policies and procedures that minimize operational loss exposure
• Update fraud and dispute policies and procedures and maximize Operating efficiency
• Ensure department equipment is properly maintained and that an adequate stock of office supplies is available

What You’ll Need to be Successful

• Accuracy and Thoroughness – strong attention to detail
• Adaptability – can manage competing demands and deal with frequent change, delays, or unexpected events without being derailed or becoming overwhelmed
• Ambition – looks for, and takes advantage of, new opportunities
• Analytical Skills – strong problem-solving and critical thinking skills
• Collaboration – ability to work well with other departments and individuals, maintaining communication needed to keep the workflow going
• Coaching – provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice
• Initiative – willingness and demonstration of professional development and continual learning; strive to continuously build knowledge and skills and share expertise with others
• Judgment and Discretion – ability to work with limited direction; can exercise independent judgment in decision making and personal and professional responsibility
• Leadership – maintain strong and effective leadership under stressful conditions
• Professionalism – treat others with respect and consideration regardless of their status or position
• Reliability – follow through on commitments
• Teamwork – maintain a positive working relationship with your team members
• Time Management – use time efficiently

Qualifications

• High School diploma or GED required
• Associate’s or Bachelor’s degree a plus, especially in Finance or Business
• 5-10 years of Central Operations experience required
• Debit Card support experience
• Fedline Advantage Administrator experience
• Wire Transfer Software and Wire Room supervision experience
• Correspondent Banking reconciliation experience
• Check Adjustments Subject Matter Expert on Reg J and Check 21 regs
• ACH Operations, AAP certification preferred
• Completion of specialized training courses conducted by vendors preferred

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Salary): $79,032 – $105,000/year